Website Personal Blacklist Manual




Website Personal Blacklists or Whitelists are used for your specific website to help you block unwanted users and allow users recognized as spammers, and these lists work for your specific sites only.

The entry in the personal blacklist or whitelist occurs every time when you mark the request in the log of your service as "Spam" or "Not spam".

Personal Blacklists are a very flexible and powerful tool, you can block or allow IP address, email address or mask e-mail (* - will block/allow every address ending on

Also, you can block a whole country. For example, if you have a US site and you get a lot of spam from India or Germany, you can simply add it to the blacklist. Every IP address from this country will be blocked.

Of course, they must be used very carefully, thinking through all possible consequences. If you have doubts, it is best to consult with our specialist by creating a ticket to technical support

Use the following instruction to remove some of the questions. 


Using your Personal Lists:

1. You should enter the Personal Lists page of any chosen website:

 Entering to blacklist


Here you can do the following:

Anti-Spam personal lists


2. You can add a new filter by pressing the button "Add new filter" ( button 1) —> "Select record type".

The following filters are available to you: IP Address, Email Address, Masked Email Address (e.g.:, mail.test,, Countries, Domains, Stop-Words, Languages.

Add your records in the field 6 shown below:

Add new anti-spam filter


2.1 You can allow or block the address you have entered by pressing the buttons "Whitelist" or "Blacklist".


2.2 A new advanced email address mask is added. Symbol asterisk "*" means any set of characters. Examples:

 • name* (all e-mail addresses with any set of characters after "name" will be blocked).

 • * (all e-mail addresses with any set of characters before "aa44" will be blocked).

 • *kkk*vvv* (all e-mail addresses with any set of characters before "kkk", before "vvv" and after "vvv" will be blocked).

 • And so on, you can use any combinations of characters and asterisks to make a mask.


3. Add all IP addresses of any chosen country to your blacklist with the filter "Country".


❗️ Keep in mind that there is no tool for whitelisting a country as it will result in many false negatives (that means a lot of missed spam). The solution for allowing visitors is simple — please mark all records in your Anti-Spam Log as "Not Spam" and this will add the visitors' IP and email addresses to your Personal Lists automatically. The guide is here:


3.1. Select a country from the list in the drop-down window.


3.2. Block all IP ranges of the selected countries by clicking “Blacklist” or "Blacklist all countries except selected":

 Anti-Spam filter by country


4. Language filter:

Anti-Spam filter by language

At the moment the following languages are available:

  • Arabic
  • Chinese
  • Hindi
  • Japanese
  • Korean

Please note that the filter will trigger on any text that contains 20% or more of the undesirable language.


5. You could upload an SCV file with addresses and permissions by selecting it by button 2.

Records in the file must be divided with "," or ";". For Anti-Spam you can blacklist IP addresses, emails, domains:,,

To add a record to whitelist add allow after the separator:,allow,,allow


For SpamFireWall you can only blacklist an IP address or IP network:,, 


5.1. You could download a CSV file with all your blacklist and whitelist entries. By hitting icon 5.


6. You could delete previously entered permissions.

6.1. Select the entries you want to delete (checkbox 3) and delete it by button 4.



7. The same way the service SpamFireWall could be set up. The step-by-step guide is here:


8. Please note, we have implemented new API methods to manage your own Personal lists using CleanTalk API. You can know more reading this guide


We added a possibility to view logs for changes in your Personal lists. To open your ChangeLog window please use this link. You can read more here.



If you haven't found the answer to your question, please, contact our support team:



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